Mango Airlines
Mango is South Africa’s newest low cost airline, getting its start in October 2006. It faces hefty competition from more established low-fare airlines, 1time and Kulula Air.
Tired of losing market share to the other low cost carriers, SAA launched Mango offering starting prices for seats that were almost half that of its competition, sparking problems on two fronts.Mango is owned by South African Airways, and this is sometimes a point of contention among air travelers and competing airlines.
First, its website, its major base of operations, crashed as eager would-be customers overwhelmed the site to take advantage of the cut rate prices. According to Mango’s reports, 15,000 booking requests were made in the first 10 minutes after the website went live.
Mango’s competitors pointed out that because they were a subsidiary of SAA the airline could cut it’s prices due to the SAA being funded by taxpayer dollars. This information caused accusations of unfair trading practices.
Mango is already reporting healthy profits,in spite of its less-than-stellar beginning.
The current routes include: Johannesburg to Cape Town, Cape Town to Johannesburg, Cape Town to Durban, Durban to Cape Town, Bloemfontein to Cape Town and Cape Town to Bloemfontein.
Mango offers some attractive fares called cool-off flights in which passengers pay only R175 (one-way, all inclusive) to fly to Durban or Johannesburg. Available only via its website, vouchers are not acceptable for this special.
The mango fleet is very safe as it is made up of Boeing B737-800. It can carry’6 guests in leather seats and the seats are arranged in two rows of three seats on either side. Travelers are informed about their seating arrangements after they check in and they can also choose the in-flight food service.
Between the age of 7 days and two years, a child may ride in the lap of the adult who flies with him. Should a child turn two before the return flight, however, a separate tickey must be bought for him.
Flights on Mango are handicapped accessible. They have many types of wheelchairs and other accommodations. Emergency rows will never be filled by physically impaired travelers or those with young children.
Mango doesn’t allow pets in the cabins on any of its flights. There is the option of transporting your pet in the pressurized cargo hold, but this is subject to availability .
For added flexibility for this group, Mango Plus tickets provide access to a business class lounge, 10 kg extra luggage and vouchers for meals. Customers may choose to pay for tickets by credit card, by Edgars account (adds approximately R40), cash, voucher, or POLi – internet banking and debit cards.Mango offers Mango Flex tickets which allow ticket holders to change the date, time and destinations of their tickets. These features apply to travel during the week, not weekend flights. Business travelers are the main participants in this program.
Mango has partnered with several other companies to offer additional discounts and conveniences. Tempest SIXT, a low-cost car hire company, offers deeper discounts for Mango customers. A partnership with Edcon gives Mango customers the option to use store credit cards to pay for their tickets. And Vodacom credit card holders can save up to 25 percent when they purchase Mango tickets on their Voadacom card.
Tom Martens is the content syndication coordinator for South Arica’s leading Flight comparison portal, which includes Mango Airlines amongst others.
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